The recent case of a United Airlines’ passenger being violently removed from a plane grew global attention to customer satisfaction in airlines, with modern technologies playing… Read More
As part of a joint Earthcheck-GIFT team, I was recently involved in organizing a workshop for the APEC Tourism Working Group that examined a broad… Read More
Shanghai Institute for Tourism at Shanghai Normal University, China in conjunction with the Griffith Institute for Tourism at Griffith University held the Second East West… Read More
